911

RE: Disclosure: 911 and E911 access using your uPBX.


Dear Micro PBX Solutions Customer,

It is important that you understand your ability to access E911 services. In certain circumstances, you may not be able to contact emergency services by dialing 9-1-1 using your uPBX.

We ask that you carefully read this 911 and E911 Disclosure and follow our advice and instructions for your personal, your families and coworkers safety.

Certain VoIP (IP-enabled services) Service Providers do not offer 911 or E911 service. In this instance, YOU ARE ENCOURAGED TO MAINTAIN A PSTN (PUBLIC SWITCHED TELEPHONE NETWORK) LINE FOR 911/E911 SERVICE FROM YOUR LOCAL PSTN SERVICE PROVIDER FOR YOUR MUPBX. Your muPBX can be connected to the PSTN line to provide all your muPBX phones access to 911/E911 and other N11 services.

You should consider maintaining an alternate means of contacting E911 services. Even if your VoIP Service Provider does offer 911/E911 service, you should consider maintaining a PSTN line or cell phone for 911/E911 service for times the muPBX 911/E911 calling will not operate. See below for some examples.

VOIP 911 and E911 SERVICE MAY NOT OPERATE DURING A POWER OUTAGE. You are encouraged to have a battery backup for your muPBX and network equipment in the case of a power outage.

VOIP 911 and E911 SERVICE WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED.

YOU MUST PROVIDE YOUR VOIP SERVICE PROVIDER A CORRECT SERVICE ADDRESS OR CALLS TO 911 MADE USING YOUR SERVICE PROVIDER VOIP 911 and E911 SERVICE MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU.

VOIP 911 and E911 SERVICE CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST IF YOU DISABLE, DAMAGE OR MOVE THE EQUIPMENT TO A LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED SERVICE PROVIDER WHEN SERVICE WAS INITIATED.

EMERGENCY PERSONNEL MAY NOT BE ABLE TO IDENTIFY YOUR PHONE NUMBER IN ORDER TO CALL YOU BACK. If you change or block your calling number in the muPBX, emergency personnel may not be able to call you back.


Sincerely,

Micro PBX Solutions




Basic 911 (911) simply forwards all calls to the local public safety agency.
Enhanced 911 (E911) can transmit your address, your telephone number, and connect you to the public safety agency assigned to your area.


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